Dubai, UAE • Available

Ratheesh
Sundaresan

IT Manager|Digital Transformation|ERP & AI Automation

Senior IT leader driving business systems, Microsoft 365, infrastructure, cybersecurity, ERP, Power BI, ecommerce, and AI-powered automation — aligning technology with measurable business outcomes.

CV
9+
Years
200+
Users
25+
Systems
99.9%
Uptime
Ratheesh Sundaresan — IT Manager
About

A Technology Leader Aligning IT with Business Outcomes

Ratheesh Sundaresan is an IT and Digital Transformation professional with 9+ years of experience across UAE and India, specializing in IT operations, infrastructure management, ERP implementation, Microsoft 365 administration, Power BI reporting, ecommerce platforms, cybersecurity, and AI-enabled business transformation.

He supports business operations by aligning technology with operational efficiency, security, automation, and measurable business outcomes — partnering with leadership, vendors, and end users to deliver enterprise systems that scale.

Digital Transformation

Process Automation

Security & Compliance

Data-driven Decisions

Core Expertise

Capabilities Across the IT & Business Stack

End-to-end ownership of the technology that runs the business — from infrastructure to intelligence.

AI & Digital Transformation
AI

AI & Digital Transformation

Leveraging generative AI to automate workflows and accelerate business outcomes.

ChatGPTClaudeGeminiAutomation
Microsoft 365 Administration
Cloud

Microsoft 365 Administration

Identity, collaboration, and security across the M365 stack.

ExchangeTeamsSharePointEntra ID
ERP & Business Systems
ERP

ERP & Business Systems

Implementation and optimization of ERP across procurement, sales, and finance.

Wisdom ERPTallyHotsoft PMS
IT Infrastructure & Networking
Infrastructure

IT Infrastructure & Networking

Design and operation of LAN/WAN, switching, wireless, and telephony.

LAN/WANDNSVPNPBX
Cybersecurity & Backup
Security

Cybersecurity & Backup

Endpoint hardening, perimeter security, and verified backup strategy.

FortinetVeeamMFAConditional Access
Power BI & Business Intelligence
Analytics

Power BI & Business Intelligence

Executive dashboards and MIS reporting that drive faster decisions.

Power BIExcelKPI Dashboards
Ecommerce & Web Platforms
Ecommerce

Ecommerce & Web Platforms

Reliable and secure online storefronts and payment integrations.

WordPressWooCommerceCloudflare
Vendor & Project Management
Operations

Vendor & Project Management

Coordinating vendors, licensing, SLAs, and IT project delivery.

SLAProcurementLicensing
Skills

Technical Stack & Toolset

AI & Digital Transformation

ChatGPTClaudeGeminiAI-assisted workflow automationPrompt engineeringAI-assisted application developmentBusiness process automation

Microsoft

Microsoft 365Exchange OnlineTeamsSharePointEntra IDMFAConditional Access

ERP & Business Systems

Wisdom ERPTallyHotsoft PMSERP implementationWorkflow optimizationReporting

Infrastructure

LAN/WANDNSVPNFortinet FirewallNASVeeam BackupCCTVSwitchesAccess PointsYeastar PBX

Data & Reporting

Power BIAdvanced ExcelMIS reportingDashboardsKPI reporting

Ecommerce & Web

WordPressWooCommerceCloudflarePayment gateway integrationEcommerce operations
Experience

Career Timeline

2022 — Present

IT Administrator / Digital Transformation Lead

Sidco Foods Trading LLC • Dubai, UAE

Manage IT operations, ERP optimization, Microsoft 365, Power BI, ecommerce infrastructure, cybersecurity, backup systems, vendor coordination, and AI-enabled business transformation for a mid-sized FMCG and ecommerce trading company.

2021 — 2022

EDP Manager / Head of IT

Quilon Beach Resort • Kerala, India

Managed complete hotel IT infrastructure including PMS, networking, CCTV, telephony, workstations, IT vendors, licensing, and preventive maintenance.

2016 — 2021

Network Technician / IT Support Engineer

Chaithanya Systems • Kerala, India

Delivered IT support, network installation, CCTV implementation, infrastructure troubleshooting, and SLA-based client support.

2015 — 2016

IT Support Assistant

Adithya Infotech • Kerala, India

Installed and supported desktops, laptops, printers, CCTV, and basic networking systems.

Projects

Selected Engagements & Outcomes

Real-world initiatives delivered across ERP, security, BI, ecommerce, AI, and infrastructure.

ERP Transformation & Optimization
ERP

ERP Transformation & Optimization

Problem
Manual processes and limited workflow visibility.
Solution
Led Wisdom ERP implementation and optimization across procurement, inventory, sales, and finance workflows.
Impact
Reduced manual processing time by ~30%.
Wisdom ERPPower BIAdvanced Excel
Microsoft 365 Security Enhancement
Security

Microsoft 365 Security Enhancement

Problem
Need for stronger identity security and phishing protection.
Solution
Administered Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, MFA, Conditional Access, and security hardening.
Impact
Improved security posture and reduced phishing/security incidents.
Microsoft 365Exchange OnlineEntra IDMFA
Power BI Business Intelligence
Analytics

Power BI Business Intelligence

Problem
Management needed real-time sales, inventory, and operations visibility.
Solution
Developed dashboards and MIS reporting solutions.
Impact
Enabled management-level KPI tracking and faster decision-making.
Power BIExcelERP Data
Ecommerce Infrastructure Management
Ecommerce

Ecommerce Infrastructure Management

Problem
Online sales platform required stable and secure operation.
Solution
Managed WordPress, WooCommerce, Cloudflare, and payment gateway integrations.
Impact
Supported ecommerce availability and online revenue channel.
WooCommerceWordPressCloudflarePayment Gateway
AI Adoption & Process Automation
AI

AI Adoption & Process Automation

Problem
Repetitive documentation, reporting, project planning, and workflow tasks.
Solution
Used Generative AI platforms including ChatGPT, Claude, Gemini, and AI-assisted development tools to improve productivity and accelerate project delivery.
Impact
Improved productivity, documentation quality, process design, and internal application development.
ChatGPTClaudeGeminiLovableAutomation
Infrastructure & Backup Modernization
Infrastructure

Infrastructure & Backup Modernization

Problem
Need for reliable IT infrastructure and data protection.
Solution
Managed NAS, Veeam Backup, Fortinet firewall, VPN, network switches, access points, CCTV, and business continuity systems.
Impact
Maintained IT availability above 98% and improved disaster recovery readiness.
FortinetVeeamNASLAN/WANVPN
Achievements

Measurable Impact

9+

Years IT Experience

200+

Users Supported

98%+

IT Uptime

30%

ERP Manual Work Reduction

M365

Security Improvements

BI

Power BI Dashboards

AI

Assisted Transformation

eCom

Platform Management

Education & Certifications

Credentials & Continuous Learning

Education

  • Bachelor of Computer Applications (BCA)

    Swami Vivekanand Institute of Technology & Management

  • Advanced Diploma in Laptop Chip-Level Technology

    Hardware & Electronics

  • Higher Secondary Education

    Board of Higher Secondary

Certifications

  • ITIL v5 — PeopleCert (AI Integrated IT Service Management)
  • Cisco Cybersecurity Essentials
  • Continuous Learning in AI, Automation & Digital Transformation
Verified Credentials

Certifications & Documents

Tap any card to view or download the original PDF.

Service Management

ITIL v5 — AI Integrated IT Service Management

PeopleCert

View PDF
Security

Introduction to Cybersecurity

Cisco Networking Academy

View PDF
Infrastructure

Networking Basics

Cisco Networking Academy

View PDF
Profile

Personal Statement (Signed)

Ratheesh Sundaresan

View PDF
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ATS CV View PDF
Contact

Let's Build Something Together

Available for senior IT leadership, digital transformation, and ERP/BI roles in the UAE and beyond.

EmailWhatsAppLinkedIn

Email

ratheeshs1111@gmail.com

Phone

+971 54 295 3091

Location

Dubai, UAE

LinkedIn

ratheesh-sundaresan